Work that works for you? You’re on your way.
Thanks for applying! A career that moves at the pace of life awaits
You’ve applied. You’ve had a chat with us. You’re on your way to fast forwarding your career, without pausing your life. We’ve pulled together everything you need to know about the role you’ve applied for, what you’ll be doing, and what to expect during the next stages. Just click on the link for the role you applied for to get the full lowdown – it’s all there, and worth a read before the next steps.
Customer Care
Putting you first, so you can put our customers first
Being the first line of support and changing the game for 26 million customers may sound like a big challenge, but the fact you’ve applied means you’re ready to take it on! So now, you obviously want to know what’s next. Click on the dropdowns below to find out what you’ll be doing.
Your Role
Your role, your impact
Take a moment to get to know the role you’ve applied for and how it fits with what we stand for. Just find your role below and have a read through what you’ll be jumping into, so you can head into your interview feeling prepped and confident.
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As a Customer Consultant, you’ll be the calm in someone else’s financial storm – offering tailored support to help them get back on track. Some of the people you speak to may be going through tough times or facing complex challenges, so compassion, resilience, and good judgement will be your everyday toolkit.
You won’t be going it alone. You’ll be part of a supportive team, backed by training that sets you up to thrive in the role and grow your career with us. Because helping customers starts with us helping you do your best work.
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As a Moments of Truth Customer Service Advisor, you’ll be there for customers when they need us most. It could be anything; from having lost a loved one, to a life-changing medical diagnosis. It’s a role that calls for empathy, patience, and a steady hand, as you guide people through the practical steps while they’re navigating an emotional time. You’ll also help ease any financial worries that may come with bereavement – making a difficult time feel just a little bit more manageable.
It’s meaningful work, and you won’t do it alone. You’ll be supported by a close-knit team and training designed to build your confidence, skills, and career – all while making a real difference when it matters most.
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Life moves fast and customers need help quickly. As a Customer Service Advisor, you’ll be the friendly voice on the end of the phone when someone needs support with their banking. From account queries to trickier financial concerns, you’ll be guiding customers through all kinds of situations – and no two calls are the same. That means every day’s a school day, and your skills will keep growing.
Don’t worry – we’ll get you fully trained from day one with the support you need to shine in your role and shape a career that moves at the speed of life.
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As a Senior Fraud Customer Service Advisor, you’ll be the calm voice of reason when something suspicious hits a customer’s account. Whether it’s a mystery transaction or a full-blown fraud scare, you’ll be there to sort it out, offer reassurance, and stop financial crime in its tracks. No finance background? No problem. With top-notch training and a supportive team behind you, you’ll be ready to spot the dodgy stuff and deliver the kind of service that turns a bad day around.
Suit up (metaphorically) – we’ve got your back while you’ve got theirs.
Our Values
We live our values every day
