Lloyds Banking Group

You’re on your way to a career where you can

Grow with Purpose

Thank you for applying for a career with Lloyds Banking Group

You are on your way to a career where you will make meaningful impact that will help millions of people!

We have compiled some information for you to fully understand the role you have applied for and what you will be doing. You’ll find everything you need for each stage of the recruitment process, and we definitely recommend taking some time to go through it all so you’re fully ready for each step! Simply click on the link for the department you applied for to learn more.

We also live through our values at Lloyds Banking Group – you can find these below. Take the time to read through these and think about how your experience and work style aligns to these. Good luck with the rest of your interview process!

Telephony

Your Role

Get to know what you will be doing

It’s important that you know the role you applied for and understand the company values. Find the role you applied for below and take some time to read through what you will be doing, so that you are prepared for your telephony interview.

• Customer Consultant

  As a Customer Consultant, you will support customers back to financial health as quickly as possible, using a range of treatments and support tailored to the customer’s specific circumstances. Some customers circumstances may mean they are experiencing challenging times and could be deemed as vulnerable. You will rely on your personal judgement and strong resilience to help and support our customers with complex and sensitive circumstances, and vulnerabilities. Our priorities are at heart of our vision and purpose, this means delivering a great experience and the right solution for our customers every time. You will be part of a team who will provide you with the necessary training and support, to guide and help develop your skills, so that you can thrive in your role and grow your career in Lloyds Banking Group.

• Senior Customer Service Advisor (Moments of Truth)

  As a Moment of Truth Customer Service Advisor, you will be part of a team who support customers that may be experiencing a bereavement of a friend or family member. You will lend support and guidance through this difficult time, while also offering assistance for any financial difficulties they may be suffering as a result of the bereavement. This is a highly rewarding role, where you have the opportunity to bring clarity and compassion to customers at their time of greatest need. Of course, you will be part of a team who will provide you with the necessary training and support, to guide and help develop your skills, so that you can thrive in your role and grow your career in Lloyds Banking Group.

• Customer Service Advisor

  As a Customer Service Advisor, you will be taking inbound calls from customers and assisting them with any banking-related queries they may have. The questions and queries you will receive will be varied and therefore, you will have the opportunity to grow your skills and experience every day in the role. You will help customers across a range of scenarios, from general account queries to financial difficulties. From day one, you will be given all the training you require to succeed in your role; to develop your skills and open new paths for you to grow your career with us.

• Senior Fraud Customer Service Advisor

  As a Senior Fraud Customer Service Advisor, you’ll support customers during very troubling times in their life when they experience unknown transactions on their account. Using the comprehensive training you’ll receive, you’ll help customers with their concerns, prevent financial crime, and provide exceptional service. No previous financial experience is required. You’ll be surrounded by a supportive team and provided with all the training required to grow and thrive in your career.

Our Values

We live our values every day