GET PREPARED FOR YOUR BIG DAY
Congratulations!
If you’re reading this, you’ve successfully completed your online assessment and you’re ready to attend our assessment centre.
We want to ensure that you have the best chance of a successful interview experience, so we’ve compiled some hints and tips that will help you prepare for your interview.
Let us guide you to success
What happens on the day?
- You will be sent a link with a teams invite.
- The interview will be conducted by a current Team Manager.
- The role play will assess your ability to deal with a variety of different scenarios that you may encounter in the role.
Reasonable Adjustments
Your experience on the day is important to us. If you have any reasonable adjustments you would like us to make, please contact us on the details at the bottom of this page.
What documents do I bring along?
Remember that these need to be ORIGINAL documents and not copies:
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We can accept:
- Current Passport (if non-UK or EEA national you will need to provide a valid VISA)
- Biometric Residence Permit Card (UK)
- A Birth Certificate issued in the UK & Proof of National Insurance Number*
- Immigration status document & Proof of National Insurance Number* (as above)
- Certificate of Naturalisation & Proof of National Insurance Number* (as above)
- UK Border Agency Acknowledgement Letter
* For compliant proof of national insurance number please close this window and click on the ‘National Insurance Number’ button on the right.
Change of name documents (if applicable) :
Any documentation which confirms that a change to your name e.g. marriage certificate, divorce decree absolute, a deed poll or statutory declaration will need to be provided where applicable.
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For proof of Address we can accept:
- Driving licence
Documents issued within the last 12 months:
- Mortgage statement showing transactions(UK )
- Financial statement such as ISA, pension or endowment showing transactions (UK)
- P45 or P60 statement (UK, Channel Islands)
- Council Tax Statement (UK or Channel Islands)
Document issued within the last 3 months:
- Credit card statement showing transactions(UK)
- Bank or building society statement showing transactions (UK, Channel Islands)
- Central or local government, government agency, or local council document giving entitlement, for example from the Department for Work and Pensions, The Employment Service, HMRC (UK, Channel Islands)
- Bank or building society account opening confirmation letter (UK)
- Utility bill but NOT a mobile telephone bill (UK)
- Benefit statement such as child benefit, pensions (UK)
Salary and Shift Patterns
Your salary will have been displayed on the job advert and you will receive further details of this if you’re successful. Shift patterns are discussed at your assessment centre and will be in your offer letter. Please remember that you cannot change your shift pattern for at least 12 months from your start date.
Benefits
- 22 days holiday + 8 days for Bank Holiday
- Annual performance bonus
- The ability to replace some benefits with cash
- Option to save money with exclusive high street discounts
- Private medical benefits
- Discounts on great financial products such as mortgages, loans and insurance
- Generous contributory pension scheme
- Share-save and incentive plans
- Support for your total wellbeing: body, mind, finance and work
Transport Options
Click on the locations below to get directions and travel advice:
Belfast
The office is located in BT7 2JB, 24 Cromac Place, Belfast.
The nearest train stations are Lanyon Pl Train Station and Botanic Train Station.
The closest NCP car park is a 10-minute walk away on 1 Hardcastle St.
Chester
The office is located at Cawley House – Chester Business Park on Wrexham Road.
The following bus routes from Chester Rail Station that pass by Cawley House are the numbers 1 and X4 to Bank Of America, Chester Business Park bus stop.
If travelling from Wrexham, the number 1 bus will go past Cawley House.
Please check to see if buses are running during shift times.
Parking is available on-site.
Dunfermline
The office is located in the Pitreavie Business Park on Queensferry Road.
The nearest train station is Rosyth using the SCOTRAIL and then it is a 10-minute walk to the Pitreavie Business Park.
The following bus routes that pass by Pitreavie Business Park are the numbers 7, 7B and X55.
Please check to see if buses are running during shift times.
There is limited on-site parking, therefore if driving you may have to park offsite.
Glasgow
The office is located around from the Radisson hotel on Argyle Street.
The nearest train station is Glasgow Central and the nearest subway station is St Enoch’s.
There is parking out front of the building, but it is charged by the hour.
The cheapest and closest option would be the NCP car park on Oswald Street which is the next street along from the site.
Leeds
The office is located in Lovell Park on Lovell Park Road.
The nearest train station is Leeds Station and then a 15-minute walk to Lovell Park.
There are also multiple bus routes you can take to the office and from Leeds City Bus Station, it is a 20-minute walk.
Side street parking minimal but available.
Liverpool
The office is located in Estuary House, Leeward Drive, Speke.
The nearest train station is Liverpool South Parkway Station and then a 30 minute walk to Speke Hall Avenue.
There are also multiple bus routes you can take to the office and from Liverpool City Centre. The Speke Hall Avenue bus stop is next to the site.
Side street parking minimal but available.
Newport
The office is located at Tredegar Park, Duffryn on Pencarn Way.
The following bus routes that pass by are the numbers X5 to Pencarn Way, or 30, 35 and 36 to Cleppa Park. Please check to see if buses are running during shift times. Parking is available on-site.
Pendeford
The office is located in the Pendeford Business Park on Wobaston Road.
The following bus routes from Wolverhampton City Centre that pass by Pendeford Business Park are the numbers 25, 54 and 6A, 6, and 4.
Please check to see if buses are running during shift times.
There is limited on-site parking, therefore if driving you may have to park offsite.
What research should I do?
It’s important that you can explain why you want to work in Customer Service specifically at Lloyds Banking Group.
Talking about past customer service successes is something the interviewers will be looking for.
A helpful tool is the STAR method, which is all about behaviours and reactions to a variety of circumstances that could come up at work.
S – Situation Think about an experience you’ve had in the past, where you’ve had a situation that needed fixing. Try to tailor this example to customer service.
T- Task What was your role in the situation?
A – Action What did you do to help resolve the situation? The more specifics you give the better.
R – Result What was the result of your actions?
It’s also worthwhile going through the Lloyds Banking Group website to familiarise yourself with the products and services.
Think about your strengths in customer service, and how this can benefit the company.
Our Values
Our Values and Behaviours are the foundations of our culture; our guiding light and our moral compass.
Our three Values, Putting Customers First, Keeping it Simple and Making a Difference Together are brought to life by our Behaviours.
Our Values and Behaviours ensure we understand what is expected of each other every day.
By using our Values and Behaviours we will successfully deliver our strategy, and become the best bank for customers, colleagues and shareholders.
They will help us to realise our purpose of Helping Britain Prosper and to remain relevant in ever changing times.
Progression within the Company
Working as a Customer Service Advisor can open many opportunities for you within the Group. Here is just one example:
“I started with Lloyds Banking Group on Valentine’s Day 2011. I had never worked in a contact centre environment before but had lots of customer service experience from my time working in the hospitality industry which I was able to transfer to my role as a Customer Service Advisor in Lloyds.
Initially my plan was short term, work for Lloyds for a year, save up money and go travelling, but after I started, I realised that this was an enjoyable place to work with lots of development opportunities.
After about 6 months in the role I became a Subject Matter Expert supporting new to role colleagues in their first few weeks on calls after training. A few months later I was successful in applying for the Classroom Coach role. Doing these roles highlighted my passion for colleague development, and luckily enough I was then successful in securing a role as a Trainer, a role which I done for 2 years.
These days I am a Team Manager within a new department within Lloyds, Mobile Messaging, managing a team of colleagues dealing with customer queries that come through the chat service via the mobile app. Each day is different, and can bring different challenges, but this keeps everyone on their toes. It is a very rewarding role when you see the help that colleagues are giving their customers and the great feedback they receive from their customers and other colleagues.”
David Lacy,
Team Manager
We are looking forward to meeting you at your assessment centre!
If you have any questions, please don’t hesitate to call us on 0345 3000 795 or email LBGRecruitment@tmpw.co.uk