Telephony

Impact

starts with you

You’ve passed online assessment!

Congratulations! You’re now ready for our assessment centre.

We’re here to guide you through the process and make sure you’re successful. Click on the dropdowns below to find out more about what you will need to bring, along with more information about your shift patterns and benefits.

  • Remember that these need to be ORIGINAL documents and not copies:

    For proof of address we can accept:

    Driving licence

    Documents issued within the last 12 months:

    • Mortgage statement showing transactions(UK )
    • Financial statement such as ISA, pension or endowment showing transactions (UK)
    • P45 or P60 statement (UK, Channel Islands) Council Tax Statement (UK or Channel Islands)

    Document issued within the last 3 months:

    • Credit card statement showing transactions (UK)
    • Bank or building society statement showing transactions (UK, Channel Islands – Monzo & Revolut not accepted)
    • Central or local government, government agency, or local council document giving entitlement, for example from the Department for Work and Pensions, The Employment Service, HMRC (UK, Channel Islands)
    • Bank or building society account opening confirmation letter (UK)
    • Utility bill but NOT a mobile telephone bill (UK)
    • Benefit statement such as child benefit, pensions (UK)

    Please note that we do not accept screenshots. However this can be send as a PDF.

  • Remember that these need to be ORIGINAL documents and not copies:

    • Passport
    • EU share code
    • UK Birth Certificate accompanied with Government issued letter with NI number
    • Adoption Certificate

  • Various shift patterns are available and these will be discussed with you on a call with the recruitment team.

    Your salary will have been displayed on the job advert and you will receive further details of this if you’re successful.

     

     

    • Various share schemes (including free shares)
    • A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
    • Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
    • An annual performance-related bonus
    • 22 days’ holiday, with bank holidays on top
    • A range of wellbeing initiatives and generous parental leave policies

    So you can be sure we’re investing in your future.

  • Your experience on the day is important to us. If you have any reasonable adjustments you would like us to make, please contact us on the details at the bottom of this page.

    If you have selected a reasonable adjustment on your application, a member of the team will be in touch with you.

Need help?

We’re here to help you at every step of the way

If you have any questions at all, feel free to contact us on the below details.

Telephone number: 0345 3000 795

Email: LBGCustomerContact@PeopleScout.co.uk

Office hours: Monday-Friday, 09:30-12:30 and 13:30-17:00

Your Role

Get to know what you will be doing

It’s important that you know the role you applied for and understand the company values. Find the role you applied for below and take some time to read through what you will be doing, so that you are prepared for your telephony interview.

  • As a Customer Consultant, you will support customers back to financial health as quickly as possible, using a range of treatments and support tailored to the customer’s specific circumstances. Some customers circumstances may mean they are experiencing challenging times and could be deemed as vulnerable. You will rely on your personal judgement and strong resilience to help and support our customers with complex and sensitive circumstances, and vulnerabilities. Our priorities are at heart of our vision and purpose, this means delivering a great experience and the right solution for our customers every time. You will be part of a team who will provide you with the necessary training and support, to guide and help develop your skills, so that you can thrive in your role and grow your career in Lloyds Banking Group.

  • As a Moment of Truth Customer Service Advisor, you will be part of a team who support customers that may be experiencing a bereavement of a friend or family member. You will lend support and guidance through this difficult time, while also offering assistance for any financial difficulties they may be suffering as a result of the bereavement. This is a highly rewarding role, where you have the opportunity to bring clarity and compassion to customers at their time of greatest need. Of course, you will be part of a team who will provide you with the necessary training and support, to guide and help develop your skills, so that you can thrive in your role and grow your career in Lloyds Banking Group.

  • As a Customer Service Advisor, you will be taking inbound calls from customers and assisting them with any banking-related queries they may have. The questions and queries you will receive will be varied and therefore, you will have the opportunity to grow your skills and experience every day in the role. You will help customers across a range of scenarios, from general account queries to financial difficulties. From day one, you will be given all the training you require to succeed in your role; to develop your skills and open new paths for you to grow your career with us.

  • As a Senior Fraud Customer Service Advisor, you’ll support customers during very troubling times in their life when they experience unknown transactions on their account. Using the comprehensive training you’ll receive, you’ll help customers with their concerns, prevent financial crime, and provide exceptional service. No previous financial experience is required. You’ll be surrounded by a supportive team and provided with all the training required to grow and thrive in your career.

Our Values

We live our values every day

Make sure that you read through our values and think about how your experience and personality align with them. This will be invaluable during your assessment centre!

Our locations

Check your commute time by clicking on your closest location below

Belfast – 24 Cromac Place, Belfast, BT7 2JB

Chester – Cawley House, Chester Business Park, Chester, CH4 9FB

Dunfermline – Pitreavie Business Park, Queensferry Road, Dunfermline, Fife, KY99 4BS

Edinburgh – Ettrick House, 37 South Gyle Crescent, Edinburgh, EH12 9EB

Glasgow – 2 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JF

Leeds – 1 Lovell Park Road, Leeds, West Yorkshire, LS1 1NS

Liverpool – Leeward Drive, Estuary Banks, Liverpool, L24 8RE

Manchester – Westminster House, 11 Portland Street, Manchester, M1 3HU

 Newport – Tredegar Park, 1 Pencarn Way, Newport, NP10 8SB

Pendeford – Pendeford Business Park, Wobaston Road, Wolverhampton, WV9 5HZ

Hove – The Droveway, Brighton and Hove, Hove BN3 7AU